Terms of service

Last updated: July 9, 2026

By using our website and placing an order, you agree to the following terms and conditions:

  • All orders are subject to availability and acceptance.
  • Prices, product availability, and specifications may change without notice.
  • Payments must be completed before orders are processed and shipped.
  • Customers are responsible for providing accurate billing and shipping information.
  • Delivery dates are estimates and may vary due to carrier or production delays.
  • Any damages or issues with orders must be reported within 48 hours of delivery with POD and supportive material.
  • Returns and exchanges are subject to our Return Policy.
  • We reserve the right to cancel or refuse any order at our discretion.
  • Orders are subject to availability. Vondom will notify the customer if any item becomes unavailable or is discontinued after an order is placed.
  • Vondom will not be liable for any failure or delay in fulfilling orders due to events beyond our control, including but not limited to natural disasters, pandemics, strikes, labor disputes, government actions, transportation delays, or other unforeseen circumstances.
  • Vondom takes no responsibility for client misuse or negligence resulting in injury or damage.
  • Vondom's liability is limited to the amount paid for the affected product(s), and we are not liable for any indirect, incidental, or consequential damages or charges associated after sale.
  • Furniture warranty covers material and labor defects for 2 (two) years and includes a 1-year warranty for audio components, electrical parts, textiles, and cushions.
  • Warranty does not cover damages arising from accidents, abuse, misuse, unauthorized repairs, or weather conditions.
  • Comprehensive Care and Maintenance instructions are available on our website at www.vondom.com/us/materials-care/
  • Placement of an order implies the acceptance of all the aforementioned conditions.
  • Any disputes will be resolved through binding arbitration in the state of FL.
  • These Terms and Conditions are governed by the laws of the State of FL, USA, without regard to its conflict of law principles.

For any questions regarding our policies, please contact our customer support team at onlineusa@vondom.com.

 

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